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Enter details once
Add the name, address, date of birth, and any other relevant details of the person who has passed away, along with your own contact information.
Find and inform accounts and services of a bereavement
Handling a loved one's accounts after they pass can be overwhelming. Legacy Trail simplifies this process with our caring, reliable death notification service that identifies and notifies account and service providers seamlessly, giving you peace of mind during a difficult time.
Automatic account discovery
We'll find linked accounts and services for you - saving time and stress.
Notify unlimited companies
We work with thousands of organisations to cover the widest range of account and service providers.
Save hours with one simple process
Cut down more than 20 hours of admin so you can focus on what really matters.
Integrated with Tell Us Once
We'll notify 'Tell Us Once' on your behalf - one less task on your list.
Reduce identity fraud risk
Help minimise the risk of identity fraud by quickly and securely notifying the right organisations.
UK-based support team
Our friendly support team is here to support you by email, live chat, or phone.
What we cover
Close, transfer or freeze accounts with thousands of organisations.
- Banks & Building Societies
- Insurers
- Credit Cards & Loans
- TV & Broadband
- Mobile Networks
- Online Dating Services
- Subscriptions
- Utility Companies
- Gyms & Sports Clubs
- Store Loyalty Cards
- Charities
- Social Media
- Streaming Services
- And many more...
How it works
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Select notifications
We identify and draft notifications for each account that we find. Review and approve these with a click of a button and add any additional ones that you need us to send.
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Send and track
We securely notify the appropriate account providers and keep you informed at every stage. You can track progress in real time in your account.
Choose the right service for you
We want to make it as easy as possible for you, so we've created two options.
You can either manage everything online yourself, or we can manage it for you with our telephone service.
Online
£229
The perfect service if you're happy to manage your case online yourself.
Notify unlimited companies
- UK-based support via email and live chat
- Notification tracking
- Account identification
- No hidden fees
Telephone Service
£309
We'll manage your case with our guided process over the phone with a real person.
- Everything in the 'online' service plus...
- Dedicated UK-based case manager
- Priority support via phone, email and live chat
Or call us on 01202 144900
Frequently asked questions
Here are some of the most frequently asked questions about our service. If you have any other questions, please contact us directly.
- We are a team of experienced professionals in the UK who are dedicated to helping families find and inform accounts and services of a bereavement.
- Getting set up is quick and easy. If you're doing it yourself online then it typically takes just 5-10 minutes. If you're using our telephone service then we'll aim to have your dedicated case manager call you within the hour for a setup call which should take around 15 minutes. Once we've completed the setup, we'll send out notifications to the relevant accounts and services, and keep you updated on the progress.
- We'll need the personal details of the deceased along with your own details. We'll also need you to share a copy of the death certificate before we can send out any notifications, but you can upload this later. Some accounts and service providers may require additional information, such as an account number, but we'll let you know if this is the case. We'll also need you to confirm that you are the person authorised to act on behalf of the deceased.
- We can assist with UK financial institutions such as banks, building societies, pension providers, and insurers. We can also notify utility companies, subscription services, social media accounts, and many other types of accounts. If you can't find the account you're looking for, please let us know and we'll do our best to help.
- Tell Us Once is a service provided by the government that lets you report a death to most government organisations. We can take care of notifying Tell Us Once for you, or if you prefer, you can do this yourself.
Legacy Trail is a separate, independent service and is not linked to, or a replacement for, Tell Us Once. - Yes, we take security very seriously. All your information is encrypted and stored securely. We follow industry best practices for data protection, are subject to regular security audits by external security experts, and of course we never share your personal information with third parties without your explicit consent. We are fully compliant with the GDPR and Data Protection Act 2018, and are registered with the Information Commissioner's Office (ICO). Additionally, we perform identity verification on all of our customers during case creation to ensure that we are only sharing information with those who are permitted to access it.
- We're confident that you'll be happy with the service, but if you're not, then we offer a 100% money-back guarantee. Just let us know within 14 days of your first notification being sent and we'll refund you in full. We're always happy to discuss any issues you may have and work with you to resolve them as quickly as possible. We also welcome feedback to improve our service.
- Every company is different, some will require more data than others. We aim to make sure that accounts are closed as seamlessly as possible, however there will sometimes be companies who want to double check information directly with you before acting on the closure request.
- The company or service that we notify will contact you directly to let you know once the account has been closed successfully. If you have questions about an ongoing notification, please contact us and we will do our best to find out the status of the notification.
- We can. In fact, the service is particularly useful for people not living in the UK dealing with the estate of someone who was a UK resident. However, we won't be able to help if the person did not reside in the UK.
- No, not necessarily. Many companies will accept notifications from next of kin or anyone authorised to act on behalf of the deceased's estate. During setup, we'll confirm your authority, so that we can ensure all notifications are sent correctly.
- We are always available if you have any questions or need help before using the service. We also have a guided service you can access for an additional fee.
During this process someone will guide you through every step of the way over the phone. This service is particularly useful if you're not comfortable using the online service or if you need someone to help you through the process. - Yes, you can manage notifications from within the dashboard and decide when to send them so that it aligns with everything else going on.